The consumer services business division of HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company), has won the “Retailer of the Year” Award in the ‘Mobile and Telecom Services’ category at the 6th CMO Asia Retail Excellence Awards.
The award was presented to Mr. P. Seshachalam, Head- Operations, HCL Services Ltd. by H E Tayeb Abdulrahman Al Rais, Secretary General, AWQAF & Minors Affairs Foundation, UAE, at a glittering ceremony held in Singapore. HCL Consumer Services was awarded for providing excellent end to end support services for various IT, Telecom and Consumer Electronics products across locations in India.
On receiving this recognition, Mr. Sharad Talwar, Head- Consumer Services, HCL Services Ltd. said, “We are honored to receive the prestigious Asia Retail Excellence Award. It is a recognition of our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands. This award will encourage us to continue creating new benchmarks in providing exceptional service and after-sales support.”
HCL Consumer Services has a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. Through its specialized retail outlets ‘Touch’, HCL Consumer Services provides end-to-end solutions to customers, including Contact centres, Walk-in centres, On-site support, Supply-chain operations, Reverse logistics, Repair factory services and After-sales value added services.
The CMO Asia is one of the most reputed and dedicated leadership and networking platforms which aims to facilitate interactions amongst senior CMOs and industry influencers. The CMO Asia Awards have been initiated to recognize the excellent work in the field of marketing and branding by various organizations across Asia.
About HCL Infosystems
HCL Infosystems is India’s premier IT Services, Solutions & Distribution Company enabling organizations to attain and sustain competitive advantage by leveraging Information and Communication Technologies. It is a leader in IT Services & Solutions with a comprehensive portfolio of capabilities spanning IT & System Integration services and digitally-enabled learning and career development solutions to value-added distribution of Technology & Mobility products. For more information, please visit us at www.hclinfosystems.in
About HCL
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today the HCL Group has presence across varied sectors that includes technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The group generates annual revenues of over US$ 6.5 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.
For further information, visit www.hcl.com
