- A state of art, world class setup that will run Remote Infrastructure Management(RIM) services out of Puducherry.
- ERC to virtually manage and control the customers’ IT operations remotely
- HCL Infosystems becomes the first ICT company to set up a knowledge hub in Puducherry
HCL Infosystems India’s premier hardware, services and ICT system integration Company today inaugurated its Enterprise Resource Centre (ERC) in Puducherry. Operating primarily as Managed Service Provider (MSP), HCL Infosystems’s ERC would be a part of the Remote Infrastructure Management (RIM). The state-of-the-art HCL Infosystems ERC will be using and deploying various remote support & management tools that will virtually allow ERC to control & manage the customer’s entire IT operations off-site. This high tech facility was inaugurated by the Hon’ble Chief Minister of Puducherry Thiru. V. Vaithilingam.
Commenting on the occasion Mr. J.V. Ramamurthy, President and COO, HCL Infosystems said, “With a vision to transform HCL Infosystems into a services and solution centric organization, inauguration of ERC at Puducherry, is one such step in the direction. Technologies forremote support & management are rapidly moving forward by leaps and bounds worldwide and it is imperative for a growing organization like ours to capitalize on its reach and offer support that can truly be unique to our customers. The remote support will improve call response time, closure time and thus customers’ satisfaction. HCL Infosystems ERC will be using and deploying various remote support & management tools that are expected to deliver efficient and effective services in lieu of on ground support operations of making customer visit for support call.”
With the launch of the Enterprise Resource Center, HCL has become the first ICT Company to set up a knowledge hub in Puducherry. This facility spread over 6300 Sq. ft. has deployed world class, high technology managed services and tools for remote access, developed by HCL R&D labs. The facility is manned by highly qualified & experienced technical experts on various platforms and operating environment. Specialised help desks have been set up with 100 DID numbers for call handling. The facility also has a test lab and manufacturing along with in-house R&D making it a unique and reliable support hub.
About HCL Infosystems Ltd.
HCL Infosystems Ltd. with revenue (LTM) of US $ 2.6 billion (Rs. 12,307 crores) in financial year 2009 is one of India’s premier hardware, services and ICT system Integration companies offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL Infosystems Ltd. aims to be a one-stop-shop for all the ICT requirements of an organization. One of India’s leading System Integration and Infrastructure management services organizations, HCL Infosystems Ltd. has specialized expertise across verticals including Telecom, BFSI, E-Governance and Power. HCL Infosystems Ltd has one of India’s largest distribution and retail networks for ICT products, taking to market a range of Digital Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia and Toshiba. HCL Infosystems Ltd. today has one of India’s largest vertically integrated computer manufacturing facilities; with over three decades of electronic manufacturing experience, and HCL desktops are among the largest selling brands in the business enterprise space. With one of India’s largest ICT services networks that reaches most regions in India, HCL’s award winning support services make it a preferred choice of enterprise and consumers alike. For more information please visit us at www.hclinfosystems.in
