Awarded for significantly improving Customer Experience for leading multi-national OEM
HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. (one of India’s premier IT Services, distribution and digital solutions company), was awarded for “Best Use of Lean Six Sigma: Field Services in IT” at the World Quality Congress Conference held recently in Mumbai.
Through its Lean Six Sigma initiatives, HCL Services managed to significantly enhance ‘Customer Experience for a leading multi-national OEM. The lean Six Sigma project undertaken by HCL Services helped augment client relationship and loyalty, leading to increased business & profitability for the OEM. The Customer Experience compliance (CE) improved from 89% in Q4 FY16 to 92% in Q1 FY17, with Enterprise CE achieving a remarkable 100% CE in the same period.
Speaking on the occasion, Anand Prakash, Chief Quality Officer, HCL Infosystems commented, “We are honoured to be felicitated by the World Quality Congress and Awards, which recognizes world-class standards of quality attained by organizations across India. The award for ‘Best Use of Lean Six Sigma: Field Services in IT’ recognizes our commitment to attain and sustain the highest standards of quality and service levels for our customers and partners. Such industry recognition encourages us to continue with our endeavour to deliver best-in-class services and experience to all our stakeholders.”
The World Quality Congress has instituted the Global Awards for Excellence to recognise the “best of best” companies in recognition of their attainment of world-class standard of quality excellence. The Awards focus on the contribution of individuals, projects, organisations and technologies that have excelled in the use and development of quality initiatives and are presented to companies that have demonstrated leadership in using quality for business transformation, optimising costs, developing synergies across businesses and enhancing customer satisfaction.
About HCL Infosystems
HCL Infosystems is one of India’s premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products. For more information, please visit us at www.hclinfosystems.in. Follow HCL Infosystems on Twitter at @HCLScribes
Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies – HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US$ 7 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.For further information, visit www.hcl.com