Information Technology Infrastructure Services

Enhancing business performance through an “Always ON”
IT Infrastructure

For most enterprises Information Technology is a critical enabler of business performance impacting every element of the business value chain. The This means that the availability and performance of the IT Infrastructure are the key metrics that drive operational efficiencies and effectiveness. In addition the infrastructure architecture has to be flexible and adaptive to able to rapidly integrate emerging technologies such as cloud, mobility and analytics and align to evolving business demands and opportunities . Finally the expectation from the business is that all of this is achieved with continually decreasing cost-to-serve. In order that internal IT resources can be deployed for high business value tasks our suite of Information Technology Infrastructure Services (ITIS) services can manage your BAU IT infrastructure operations seamlessly across India at a predictable monthly cost with round the clock support and high availability

ServicesDesk

Service
Desk
On/Off site dedicated command center that ensures rapid Time to Respond & Resolve through direct issue resolution or field engineer visit and spares supply coordination. Our Service Desk operations help to ensure maximum system and device up time and rapid response and resolution for greater productivity and operational effectiveness.
  • Onsite / Offsite Hybrid
  • SOP Based L0/L1 Support
Remote
Infrastructure
Management
Providing proactive and predictive remote diagnostics and resolution support with proprietary tools and advanced analytics from a state-of-the-art ITOC (IT Operations Centre). With continuous investments in automation and tools our aim is to continuously deliver superior performance and value to our clients.
  • End User Device Support
  • Server Management
  • Network Management
  • Database Administration
  • Back Up Management

RemoteInfrastructureManagement

RemoteInfrastructureManagement

Remote
Infrastructure
Manageme
Providing proactive and predictive remote diagnostics and resolution support with proprietary tools and advanced analytics from a state-of-the-art ITOC (IT Operations Centre). With continuous investments in automation and tools our aim is to continuously deliver superior performance and value to our clients.
  • End User Device Support
  • Server Management
  • Network Management
  • Database Administration
  • Back Up Management

information-tech-field-support

Enterprise
Field Support
Services
Highly trained and certified PAN-India team of field engineers providing multi-vendor technology support through the widest span of service presence of any IT Service Provider in the country. The combination of Enterprise Field Services and ITOC will significantly enhance to cost-effectiveness of IT Infrastructure support.
  • End User Support
  • Server Support
  • Network Device Support
  • Office Automation Support
Business
Expansion
& Compliance

Services
Providing end-to-end solution for rapid and seamless branch roll-out programs with associated upgrades and compliance assurance services. Our ability to consistently deliver on or ahead of time performance through field-proven project management and technical expertise help our clients to achieve their business expansion goals.
  • Branch Roll-Out Services
  • SW / OS / System Upgrade
  • Security Compliance Services

it-business-stamp

it-business-stamp

Business
Expansion
& Compliance

Services
Providing end-to-end solution for rapid and seamless branch roll-out programs with associated upgrades and compliance assurance services. Our ability to consistently deliver on or ahead of time performance through field-proven project management and technical expertise help our clients to achieve their business expansion goals.
  • Branch Roll-Out Services
  • SW / OS / System Upgrade
  • Security Compliance Services
Asset Management
Fault Management
Configuration Management
Audit Management
Performance Management
Security Management
Change Management
Remote Infra Management
Service
Desk
On-Site Support
DR Management

Product Partners

it-apten
it-indus
it-misey
it-webmns
it-sanovi
it-prep
it-epsilon
it-appnofc
it-ibmwaston