- First of its kind initiative by an IT company in India
- HCL sets new benchmark for Laptop service & support
- 24*7 Round the clock anytime, anywhere service
- HCL Touch Service reaches out to over 4000 towns across India
- Support in 11 Regional languages in addition to Hindi & English
- Offers Lifetime telephonic support to Leaptop customers
HCL Infosystems, India’s premier information enabling, ICT System Integrator and Distribution Company today announced a pioneering initiative in the Indian ICT sector to further strengthen its customer care services. In an unprecedented move, HCL today announced the launch of ‘HCL TOUCH’ its 24X7 round the clock, service & support for its Leaptop customers.
‘HCL Touch’ sets a new benchmark for laptop service in the country and offers the support that today’s users will need. A laptop user of today uses his/her machine both at work and at home, works at home & while travelling and looks for a round the clock support with the facility to service his laptop anywhere he travels in India or abroad.
This new service has been configured keeping today’s customer requirement in mind. It has various customer features some of which are described below.
HCL Touch Initiative
- 24*7*365 Round the clock, Lifetime support.
- Touching over 4000 towns across India.
- Universal Support no.- 1860 1800 425.
- Support in 11 regional languages.
- Response and repair within 24 hours.
- SMS & Email based support facility.
- Repair Factory for specialized component level repair in India.
- Largest Direct IT Support Infrastructure of the country.
- 505 Company owned outlets.
- 390 Spare part Ware Houses.
- 14 Remote support centers.
- 150 Specialized Repair Centers.
- Pan India Onsite direct HCL service.
HCL Touch offers round-the-clock service to Leaptop users across India through a universal customer care number. Support is offered in 11 regional languages, in addition to Hindi & English making it a very customer centric service addressing the needs of consumer both in Metros and the interiors of India.
HCL touch delivers for the first time in India a number of value added services that today’s laptop user looks for. Services such as “Network and Email support”, Peripherals & Hardware Configuration Support”, “Fortressing Support”, “Preventive Health Care” support, “Tracking Services” etc.
This is also backed by several other initiatives such as SMS request for support, pick & drop facility, and “On Site” direct Company service anywhere in India at the customer’s premises.
This landmark Laptop service will be delivered through India’s largest IT Service & support network. A network that, reaches out to over 4000 towns, The HCL touch network consists of 14 remote support centres, 505 Service offices, 390 Ware houses & 150 repair centres, all of which are company owned, making it India’s Largest Direct IT service Infrastructure.
Speaking on the occasion, Mr. Ajai Chowdhry, Chairman and CEO, HCL Infosystems said, “Customer has always been at the core of HCL’s business with customer care services as a top priority. This initiative has been designed to address the service needs of today’s customer, and will take us closer to the customer. By further extending our reach and offering round the clock service, HCL Touch will enable us to cement our stand in the industry as a customer centric organization.”
To further enhance its consumer engagement, HCL also unveiled a new logo for HCL customer service today. This initiative will be supported by a series of customer seminars across the country to update HCL customers with the benefits ‘HCL Touch’ services. Also HCL will be organizing special dealer meets to educate dealers and will be rolling out an advertising campaign around this initiative.
About HCL Infosystems
HCL Infosystems Ltd, with revenue (LTM) of US $ 3 billion (Rs. 12604 crores) is India’s premier information enabling and ICT System Integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization.
India’s leading System Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including Telecom, BFSI, E-Governance & Power.
HCL has India’s largest distribution and retail network, taking to market a range of Digital Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and many more.
HCL today has India’s largest vertically integrated computer manufacturing facility with over three decades of electronic manufacturing experience & HCL desktops is the largest selling brand into the enterprise space. With India’s largest ICT services network that reaches to every corner of India, HCL’s award winning Support Services makes it the preferred choice of enterprise and consumers alike.
For more information please visit us at www.hclinfosystems.in
About HCL Enterprise
HCL is a $5 billion leading Global Technology and IT Enterprise that comprises two companies listed in India – HCL Technologies & HCL Infosystems. The 3-decade-old Enterprise, founded in 1976, is one of India’s original IT garage start-ups. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises over 58,000 professionals of diverse nationalities, who operate from 19 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms.